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Rewards, Taxes, and User Conduct Policy

Effective date
Effective date: July 31, 2025
Last updated
Last updated: March 31, 2026
Version
Version: 1

1. Rewards Overview

trouvé offers various rewards to users who successfully discover caches and complete challenges. Rewards include gift card drops and Zapp (in-app currency used to redeem for gift cards). We do not offer cash payouts.

2. Reward Disclaimers

All rewards are subject to the following conditions:

  • Rewards are subject to availability and may be modified or discontinued at any time
  • We make no guarantees regarding the availability, value, or delivery of rewards
  • Rewards are provided “as is” without warranties of any kind
  • We reserve the right to substitute rewards with items of equal or greater value
  • Rewards may be subject to additional terms and conditions
  • We are not responsible for lost, stolen, or damaged rewards after delivery

3. Tax Responsibilities

Users are solely responsible for understanding and complying with all applicable tax laws and regulations:

  • All rewards may be considered taxable income
  • You are responsible for reporting rewards on your tax returns
  • We may be required to report certain rewards to tax authorities
  • Consult with a tax professional for guidance on your specific situation
  • We do not provide tax advice or guarantee tax treatment of rewards

4. Gift card and reward fulfillment

Gift cards and other rewards may be delivered through third-party partners or platforms. trouvé does not collect or store your payment card information for routine rewards.

  • Processing and delivery times may vary depending on the partner or fulfillment method
  • Third-party providers may require additional verification for fraud prevention or delivery
  • We are not responsible for delays or issues caused by third-party fulfillment partners
  • You may be required to complete tax forms for certain reward amounts

5. User Conduct Rules

To maintain a fair and safe environment, all users must follow these conduct rules:

5.1 Prohibited Activities

  • Location Spoofing: Using GPS spoofing, VPNs, or other methods to fake your location
  • Multiple Accounts: Creating multiple accounts to gain unfair advantages
  • Bot Usage: Using automated tools, bots, or scripts to interact with the app
  • Cache Abuse: Damaging, moving, or interfering with cache placements
  • Harassment: Harassing, threatening, or intimidating other users
  • Cheating: Using any method to gain rewards without legitimate cache discovery
  • False Reports: Submitting false reports or misleading information

5.2 Required Behavior

  • Respect private property and obtain permission when necessary
  • Follow all local laws and regulations
  • Be respectful and courteous to other users
  • Report suspicious or inappropriate behavior
  • Maintain the integrity of the game environment
  • Use the app responsibly and safely

6. Enforcement and Penalties

Violations of these policies may result in the following actions:

  • Warning notifications
  • Temporary suspension of account access
  • Permanent account termination
  • Forfeiture of earned rewards
  • Legal action if necessary
  • Reporting to relevant authorities

We reserve the right to take appropriate action based on the severity and frequency of violations.

7. Reward Eligibility

To be eligible for rewards, users must:

  • Be at least 18 years old
  • Have a valid account in good standing
  • Comply with all applicable laws and regulations
  • Not be located in jurisdictions where rewards are prohibited
  • Provide accurate and complete information
  • Meet any additional eligibility requirements for specific rewards

8. Reward Distribution

Rewards are distributed according to the following principles:

  • First-to-find typically receives the primary reward
  • Additional rewards may be available for subsequent discoveries
  • Reward values may vary based on cache difficulty and rarity
  • Special events may offer enhanced rewards
  • We reserve the right to adjust reward distribution methods

9. Dispute Resolution

If you believe you have been incorrectly denied a reward or have concerns about enforcement actions:

  • Contact us within 30 days of the incident
  • Provide detailed information and evidence
  • We will review your case and respond within a reasonable time
  • Our decision is final and binding
  • Appeals may be considered in exceptional circumstances

10. Policy Updates

We may update this policy from time to time. Changes will be effective immediately upon posting. Continued use of trouvé after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about rewards, taxes, or user conduct, please contact us at support@cedarlume.com.